Refund Policy

At offerdekhi.com, we want you to be fully satisfied with your purchase. If the product you ordered is out of stock or has a defect that requires a return, or if one item from a multi-product order is unavailable and unlikely to be restocked soon, we will process a refund for the payment made. Refunds will be issued only after evaluating whether the returned product is in a resellable condition.

For more detailed information on our return policy, please click here.

Refund Methods

Payment Method to Refund Method
bKash / Nagad or any MFS bKash / Nagad or any MFS
Credit/Debit Card to Credit/Debit Card
Cash to Cash

Refund Processing Time
Refunds will be processed within 72 hours of receiving the refund request, and the refund will be made via the same payment method used for the purchase. For credit or debit card payments, it may take 5 to 10 business days for the refund to appear on your account statement. If you do not see the refund after this period, please contact your card issuer or email us at support@offerdekhi.com, mentioning your order number.

Refund Charges
There are no charges for processing a refund; the full amount you paid will be refunded. However, if the product was handed over to the courier or delivered and you wish to return it (for reasons other than a defective product, in which case the exchange or warranty policy applies), the following charges will be deducted:

Courier Charge: 100 Taka for orders within Dhaka, 200 Taka for orders outside Dhaka
Payment Settlement Fee (if applicable)

Refund on Discounts or Offers
If you used any offers (e.g., discounts, cashback) with payment methods like bKash, Rocket, Nagad, Visa, MasterCard, or Amex, and the order is refunded, the discount or cashback amount will not be refunded. For example, if you purchased a 1000 Taka product for 900 Taka with a discount or received cashback, the refund will be made only for the amount you paid (900 Taka), and the cashback or discount will not be included in the refund.

Thank you for shopping with offerdekhi.com! If you have any questions or concerns, feel free to contact us.